Data Protection Complaints - Onside Accounting

How to Make a Data Protection Complaint

Onside Accounting Limited is committed to protecting your personal information and handling it responsibly and in accordance with applicable data protection laws.

If you are dissatisfied with the way we have collected, used, stored, shared or otherwise processed your personal data, you have the right to make a data protection complaint.

What is a Data Protection Complaint?

A data protection complaint may relate to how we collect, use, store, share or protect your personal information, or how we have responded to a request relating to your personal data.

How to Submit a Complaint

You may submit a data protection complaint by:

Completing our online Data Protection Complaint Form (link at the bottom of the page)

Emailing us at hello@onsideaccounting.com.

Writing to us at: Onside Accounting Limited
86-90 Paul Street
London
EC2A 4NE

These are our preferred methods of contact. However, you may raise a data protection complaint by any reasonable means, including verbally with any member of our team, and we will ensure it is directed to the appropriate person for investigation.

To help us investigate your complaint, please provide:

Your name and contact details

Details of your concern

Any relevant dates or correspondence

Supporting information or evidence where available

There is no charge for making a data protection complaint.

What Happens Next

Upon receiving your complaint, we will:

1. Record your complaint and review the information provided.

2. Acknowledge receipt within one month.

3. Verify your identity where necessary to protect your personal information.

4. Investigate the complaint, making appropriate enquiries.

5. Review your complaint through our Data Protection Lead (or another appropriately authorised senior member of staff where necessary).

6. Keep you informed throughout the investigation.

7. Provide you with a written outcome without undue delay once our investigation has concluded.

We will acknowledge receipt of your complaint within 30 calendar days. We will investigate your complaint without undue delay by making appropriate enquiries, reviewing relevant information and taking any other reasonable steps necessary to understand the issues raised.

Our Investigation Process

Depending on the nature of the complaint, our investigation may include:

Reviewing relevant records and correspondence.

Speaking with employees or third parties involved.

Assessing compliance with our policies, procedures and privacy obligations.

Identifying any corrective actions required.

Outcome of Your Complaint

Following our investigation, we will explain:

Our findings.

Any actions taken or proposed to resolve the matter or improve our processes.

Any steps available if you remain dissatisfied.

Your Right to Complain to the Information Commissioner's Office (ICO)

If you are unhappy with our response or believe that we have not handled your personal information appropriately, you have the right to raise a complaint with the Information Commissioner's Office (ICO).

The ICO can be contacted via:

Website: www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to raise your concerns with us first so that we have the opportunity to investigate and resolve the matter before you contact the ICO.

Record Keeping

Onside Accounting maintains records of data protection complaints and investigations to demonstrate compliance with applicable data protection legislation and to help improve our processes and services.

This procedure is reviewed periodically to ensure it remains effective and reflects changes in applicable legislation and regulatory guidance.

Version 1.0
Owner: Data Protection Lead
Last reviewed: June 2026
Next review: June 2027

Use the Data Protection Complaints Form